Privacy Policy

Your privacy matters to us. This policy outlines how Gem Studio collects, uses, and protects your data.

What We Collect

We may collect the following information:

  • Contact information (name, email, phone number)
  • Billing and shipping addresses
  • Item descriptions and submission photos
  • Certificate-related data and test results
  • Communication history with our team

How We Use Your Information

We use your information strictly to:

  • Provide certification services
  • Issue and verify certificates
  • Communicate updates or clarifications regarding your submissions
  • Respond to support requests and inquiries

We do not sell or rent your data to third parties.

Certificate Records

For authenticity and traceability, a digital record of every certificate issued is stored securely in our internal system. This helps in future verifications and prevents forgery or duplication.

Data Sharing

Your data may be shared:

  • With law enforcement or regulatory authorities if required by law
  • With payment gateways or logistics partners involved in fulfilling services
  • Internally, with authorized team members only

Data Security

We implement reasonable physical, electronic, and managerial procedures to safeguard your information from unauthorized access or disclosure.

Cookies & Analytics

Our website may use cookies or analytics tools to enhance user experience and track general usage trends. This data is anonymous and used only to improve services.

User Rights

You may:

  • Request a copy of the information we hold about you
  • Request corrections or deletion (subject to legal exceptions)
  • Opt out of any non-essential communication

Third-Party Links

Our website or digital certificates may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.